We use DPD for our deliveries, but we’re improving the way the service operates. It’s important that you understand these improvements and why we’ve made them.

Keys and cylinders are security products. We believe ours are the very best but allowing couriers to leave them in a ‘safe place’ or with a neighbour immediately introduces the risk that security will be compromised. A single missing key could undermine the security of an entire school or hospital.

Because we strive for excellence across every aspect of our service, we’ve scrutinised DPD’s service levels. They’re very good, but there is a chance that a small percentage of consignments can go missing and that’s why we’ve decided that all of our consignments must be signed for.

Putting you in control of the process

We know you want a simple, convenient delivery process, but with security products, it’s critical that you’re in control of where and when the items arrive. That’s why as well as insisting on a signature on delivery, we’re recommending the use of the DPD App.

With the app you can select the delivery option that works best for you, even, for example, collecting the items from the depot yourself rather than waiting for the courier to arrive. Although you can’t allow your package to be left on your doorstep or a “safe place”, you will be able to specify a collection point, an alternative address or simply wait for another delivery attempt on the following day.

The DPD app is simple to use. It puts you in control and protects your security.

Here’s the link you’ll need https://www.dpdlocal.co.uk/ourapp/

Help us to help you

We believe that it is essential that your security is maintained. To ensure the smooth operation of this secure process it’s important that we have your up-to-date contact details, mobile number and email address. DPD delivery updates are sent via SMS and email so we’re making collection of the contact information a mandatory part of the checkout process for all Tigris®products.

Finally, thank you

This is to protect you, but we’d still like to thank you for supporting it. Don’t forget to download the DPD app to take control of when, where and how your security products are delivered.

If you have any questions, please give us a call on +44 (0)191 215 0530